Refund Policy

At Cynthia's Kids, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

We accept return requests within 14 days of delivery. To be eligible for a return, items must be unused, unworn, in their original condition, and in the original packaging with all tags attached. Items that show signs of use, damage, or alteration may not qualify for a refund.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your financial institution.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Shipping charges are non-refundable.

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue so we can assist you promptly.